Broker profile
Hola Car Rentals
A Miami-headquartered booking platform operated by Andaluz Group LLC that sells bundled 'all inclusive' rental rates from third-party suppliers, with a strong focus on the United States.
- Last checked
- Official website
- holacarrentals.com (opens in a new tab)
What is Hola Car Rentals?
Hola Car Rentals is an online rental booking platform operated by Andaluz Group LLC, a Delaware limited liability company doing business as Hola Car Rentals.[1] Its terms describe it as "solely a booking agent/intermediary": you book through Hola, but your rental contract is with the rental company that supplies the car.[1]
The company's pitch centres on bundled rates. Its homepage advertises an "All Inclusive+" rate, free cancellation up to 48 hours before pick-up, complimentary travel medical cover and cashback on tolls.[2] Those are marketing claims; its terms add that any travel protection is supplied by a third-party insurer, not by Hola, and is governed by that insurer's own conditions.[1]
Company and business model
- Operator
Andaluz Group LLC (Delaware), trading as Hola Car Rentals[1]
Verified in terms
- Headquarters
Miami, Florida (3590 Rockerman Rd), with further addresses in Fort Lauderdale and Orlando[2]
Company claim
- Business model
Booking agent / intermediary; contract is with the rental supplier[1]
The terms say Hola does not own, manage or operate rental vehicles, that you enter a separate agreement with the rental company, and that Hola is not a party to that contract.
Verified in terms
- Where it operates
'Over 75 countries' (company statement)[2][3]
The App Store description refers more loosely to 'hundreds of destinations across the globe'.
Company claim
- Supplier network
Not published[2]
Hola does not state how many suppliers it works with. On-site testimonials name brands including Alamo, Avis and Dollar, but testimonials are not evidence of a formal supplier list.
Not verified
Booking, payment and cancellation
- Cancellation
Free up to 48 hours before pick-up (company statement)[2][4][1]
Stated in the 'Our benefits' section of the homepage. The terms and conditions page does not set out a cancellation schedule. Hola's help page says cancellations are made in the 'my reservations' section of its mobile app.
Company claim
- How refunds are paid
Not stated in the terms[1]
We did not find a written rule on whether cancellations are refunded to the card or as credit.
Not verified
At the desk
- Driver age
Supplier rules apply; terms note many require 21+[1]
The terms say many providers require drivers to be 21 or older and that fees may apply under 25.
Varies by supplier
- Deposit / security hold
Set by the rental supplier; not specified in Hola's terms[1]
Varies by supplier
- Damage and excess cover
Rates advertised as including cover; 'no deductibles' on selected fares[2][3]
The homepage claims 'extended car insurance with no deductibles' on selected fares and itineraries; the App Store description says all rates include car rental insurance. The exact cover on any given booking must be read in that offer's details.
Company claim
Support and accountability
- Customer support
WhatsApp, chat and phone help links on the website[2]
Company claim
- Mobile app
iOS and Android apps; App Store seller is Andaluz Group LLC[3][2]
On 30 September 2026 the US App Store listing showed version 1.2.2, first released 27 March 2025, with a 4.7 average from 6 ratings — too few ratings to draw conclusions from.
Third-party data
- Complaints
No formal complaints timetable published in the terms[1]
Not verified
- Governing law
Delaware law, Delaware courts[1]
Verified in terms
- Reviews the company displays
Self-hosted review widget showing 4.9 stars from 3,415 reviews[2]
The widget is published by Hola on its own homepage. We could not independently verify these reviews, and the homepage also states that Trustpilot recognises it as a leader in customer satisfaction, which we could not confirm on 30 September 2026.
Company claim
Editorial assessment
What we would tell a friend
- Hola's terms cap its liability, in most cases, at the fees you paid to Hola itself — a common position for booking agents, but worth knowing before you rely on it to resolve a dispute with a supplier.
- 'At least 45% savings' is a marketing guarantee on the homepage. We have not seen the comparison basis, so we cannot say what it is measured against.
- Because cancellation is handled in the app, travellers who do not want to install it should confirm with support how else a booking can be cancelled.
This is an editorial assessment of documented terms, not a rating. We do not score companies.
What we could not verify
- The number of countries and the scale of the supplier network are not independently documented.
- We could not confirm the Trustpilot claim on the homepage from our location on 30 September 2026.
- We did not find a published rule on how cancellation refunds are paid.
Sources
- [1]
Terms and Conditions (opens in a new tab)
Official company information
- [2]
Homepage: benefits, contact details and on-site reviews (opens in a new tab)
Official company informationMarketing claims and self-hosted customer testimonials.
- [3]
Hola Car Rentals app listing (App Store, US) (opens in a new tab)
Third-party platform
- [4]
How do I cancel a reservation? (opens in a new tab)
Official company information
More coverage mentioning Hola Car Rentals
Before booking